Terms & Conditions
These terms and conditions will apply to all transactions placed online with Mohair Bear Making Supplies. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.
By using this site you are agreeing to these terms and conditions.
An order is not not 'deemed to be accepted' until the order is shipped. We reserve the right to refund an order, and not complete the transaction, if an item has been described or priced incorrectly in any way by ourselves.
We reserve the right to reject any order for any reason whatsoever.
We are pleased to accept orders by any of the following methods:
Online transactions are processed through PayPal via a secure server, we do not store any payment details on our system. All credit / debit card transactions are subject to validation check's and are authorised by the card issuer. PayPal accept Master Card, Visa, Visa Electron, Delta, Maestro and Solo. If the issuer of your card refuses to authorise payment to PayPal, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.
Orders can also be placed whereby we can accept payment via cheque or postal order. Please do not send any credit card details through the post or via email.
All goods are subject to availability. In the event that we are unable to supply your goods within fourteen days, we will inform you immediately and advise you of the expected delivery date. We do not hold goods on back order, if we are out of stock you will need to re-order the item with your next order.
In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within FOUR working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the Mohair Bear Making Supplies Limited appointed carrier.
**NB** Due to the restrictive policy of the Russian Customs, Mohair Bear Making Supplies cannot be held responsible for any parcels that go missing to Russian states. We always send via recorded delivery and will obtain proof of postage.
By law any UK business has 30 days to deliver your order from when the order is received. We endeavour to ship your order within a week from receipt of payment (cheque orders 10 days) However during busy periods delivery can obviously take longer.
# Free shipping applies to the 1st package up to 25kg per order only, if the order requires more than 1 package then the remainder of packages must be paid for. There is no free shipping on orders 25kg or over.
Returns and Exchanges
The below return terms are applicable to 'consumers' only and DO NOT apply to B2B purchases.
We want you to be entirely satisfied with every purchase made from Mohair Bear Making Supplies and are proud of the quality that we offer. If you wish to return an item for exchange or you have decided not to keep it;
# Sample sizes are NON returnable they are purchased as advertised 'samples'
# The customer is obliged to inform us in writing of faults, either immediately or at the latest within one week after receipt of goods / performance of services. We must be informed in writing of faults, which cannot be detected within this period by careful examination, immediately after detecting the faults. Damage caused by shipment must be documented upon delivery and the haulage company must be informed. All notices of defects must be sufficiently specified and set down in writing.
# Any fabrics that have been cut into will not be eligible for a refund or return.
# Any hand dyed fabrics or hand painted eyes will not be eligible for a refund as these are made to order and are outside the scope of the Consumer Contracts Regulations
# Please contact us within 14 working days from the day after the delivery day
# Contact must be made via email or letter within the time frame above.
# Return it to us with the products original packaging and labels within 14 days of requesting to return.
# All goods to be in a new and unused condition together with a copy of your original receipt, any fabrics that have been cut into will not be accepted.
# We recommend that all items returned to us to be sent Royal Mail recorded delivery for goods under £30.00 or Special Delivery for goods over £30.00.
# If you feel the goods are faulty please contact us immediately and we will then contact you to resolve the matter, the above conditions also apply.
# Full returns address with telephone number and email address
# International sales must put on the package that the contents are being 'returned' otherwise any charges incurred will be deducted from the refund.
# This returns policy does not affect your statutory rights
# Please note that you (the purchaser) will be responsible for the costs of returning the items to us.
Returns to:Mohair Bear Making Supplies Limited Unit 3, Horton Court Hortonwood 50 Telford TF1 7GY
As soon as we receive the item(s) back we will refund the relevant part of the purchase price for that item within 14 days of your notification. For more information on your right to withdraw from your purchase within the 14 days cooling-off period, visit the Department of Trade and Industry's Website
# Any items that are returned to us that does not comply with the above and will not be refunded, you will also be responsible for either collecting or the postage cost to send back to you. These terms applies to consumers only.
# No refunds for unused / unwanted goods will be issued to B2B customers.
# Defective goods please contact us within 7 days.
# No claims or returns for fabrics that have been cut into or processed.
Products, Prices & Content
We endeavour to ensure that all images and specifications are correct at the time of publication, however sometimes they may vary, images are intended for illustrative purposes only and should be treated as general guidance only . We therefore accept no responsibility for incorrect images and/or information. If however you find a mistake with an image or product specification please notify us.
The colour representation of images displayed on this Website may vary also according to an individual users monitor settings, device used and graphics card.
All prices are shown in pound sterling (£) and are inclusive of UK VAT at the current rate unless clearly stated.
Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.
All information on our web site is updated regularly. We reserve the right to alter our prices and specifications without notice.
Ownership of Goods
All items supplied to the customer remain the property of Mohair Bear Making Supplies until final payment of all sums owing in respect of those goods has been received in full by us.
All shipping is calculated by the package weight
UK. Orders under 2kg are sent first class via Royal Mail. Orders for the UK mainland 2kg and over are sent via courier or Royal Mail, no service is a guaranteed delivery service as we do not have control over third parties.
Europe and Rest of World. Orders are sent via Royal mail small packet up to 2kg with a signed for service, over 2kg a courier will be used.
Please note that we do not provide expedited delivery! We are a small family business, every item is packed by hand in our warehouse in turn, it is then posted by the service you have requested in checkout.
It is easy to check the progress of your orders by simply logging into your account and checking your profile.
Being a small business delivery during very busy times of the year can take a little longer. However we always try to process orders as quickly as possible.
We will collect and store any personal data that you may volunteer whist using our services, e.g.. placing an order etc.
In addition to personal data such as name, e-mail address, delivery address, billing address, credit or debit card number and expiry date, we also analyse data about participants in order to provide a safe shopping environment for all users. Examples of the data we may collect and analyse include the Internet protocol (IP) address used to connect your computer to the Internet, login, password, computer and connection information such as browser type and version, your operating system and platform, the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time), cookie number, products you viewed or searched for, your purchase history, personal preferences and any phone number recorded or used to call our customer services number. In using the Site you accept that your personal data may be used for such purposes.
We will not sell, distribute or disclose information about you or your personal usage of the Site without your express consent or unless required or permitted to do so by law. If you subscribe to our mailing lists for new release and other information, we also ask you to answer various general questions about yourself. You will be asked to specify the areas in which you are interested so that we can tailor the information which we send to you to cover the topics and merchandise which we believe you might be interested in. By subscribing to our mailing lists, you accept that your personal data may be used for such purposes.
Participants have the right to access their stored data, to rectify them if required and to object to the storage of their data for legitimate purposes. We would like to keep your information up-to-date, you may change any of the basic information we keep about you at any time by e-mailing us at Mohair Bear Making Supplies.co.uk
We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with information to keep you up to date on products, services or promotions we run from time to time. You can opt out of this at any time by emailing us.
Individuals registering their details or subscribing to the newsletter online may do so on the understanding that they are aware of the intended purpose for the collection of data. An opt-out option is available by clicking on the unsubscribe link in the newsletter we may send you.
You can choose to accept or decline cookies. All web browsers automatically accept Cookies, you can modify your browser security settings to block Cookies although you should be warned that changing Cookie settings can adversely effect the performance of our Website.
Links to other Website.
Our Website may contain links to other Website or services. You should note that we are in no way responsible for the content or privacy policies these Website / services may have in place and advise that you use caution and refer to these Website own Privacy statements and terms.